Research: ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People’s Republic of China

ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People’s Republic of China

Purpose

 

Design/methodology/approach

 

Findings

 

Research implications

Authors

W.M. To (School of Business, Macao Polytechnic Institute, Macao SAR, People’s Republic of China); Peter K.C. Lee (Department of Logistics, Hong Kong Polytechnic University, Hong Kong SAR, People’s Republic of China); Billy T.W. Yu (School of Business, Macao Polytechnic Institute, Macao SAR, People’s Republic of China)

Citation
W.M. To, Peter K.C. Lee, Billy T.W. Yu, (2011) “ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People’s Republic of China“, The TQM Journal, Vol. 23 Iss: 1, pp.59 – 72

 

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Standards