Case Study: Phoenix Police Department generate $11m of savings due to efficiency and effectiveness from accredited certification

Phoenix Police Department generate $11m of savings due to efficiency and effectiveness from accredited certification

In July 2003, the Records and Identification Bureau of the Phoenix Police Department, Arizona, became the first law enforcement unit in the United States to certify its quality management system to ISO 9001. This case study describes the pioneering implementation of the standard in an “industry” where life-altering decisions are made 24/7 – 24 hours a day, seven days a week. (USA)

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